Refund policy

Warranty Information

Broken glasses shouldn’t break the bank! Get hassle-free complete coverage for your glasses with our eyewear protection program.

Lenses

2-year warranty on regular-priced lenses covering any defects in material and workmanship on anti-reflective and scratch coatings (includes prescription sunglasses).*

1-year warranty on all adult and kids value packages and discretionary sale products, as well as non-prescription sunglasses covering any defects in materials and workmanship on anti-reflective and scratch coatings.

Frames

1 to 2-year warranty on regular priced frames, covering any defects in materials and workmanship; manufacturer dependent (includes prescription sunglasses)

1-year warranty on all adult and kids value packages and discretionary sale products, as well as non-prescription sunglasses covering any defects in materials and workmanship on anti-reflective and scratch coatings.

Kids (13 and under)

One time only unconditional replacement on FYidoctors private label frame and lenses for one year (must be the same prescription)

Exchange Policy

At FYidoctors we want to ensure you’re happy before, during and after your visit with us. It’s important to note that your eyes may take time to adjust to your new lenses, especially if your prescription has changed.

That being said, if you’re not satisfied with your lenses, simply bring them back to us within 30 days of your purchase and we’ll be happy to replace them with a new pair of lenses of equal or lesser value. It’s all part of our commitment to ensuring that you have eyewear that meets all of your vision care needs.

Glasses Returns

We offer a 30-day satisfaction guarantee on all glasses purchases. If you are not satisfied with your purchase, please return your unused, unworn or manufacturer-defective item with your original receipt for a full refund. Returns are accepted either at an FYidoctors location or by contacting our Customer Service team. All returns will be issued for a refund using the original method of payment.  Exchange policy           

Contact Lens Returns

We offer a 30-day satisfaction guarantee on all contact lenses. If you are not satisfied with your purchase, please return your unopened and undamaged contact lens boxes for a full refund. Returns are accepted either at any FYidoctors location or by contacting our Customer Service team. All returns will be issued for a refund using the original method of payment.

Contact lenses can also be returned if the original boxes are unopened and undamaged up to 1 year after purchase and its expiration date is still valid for more than 1 year from the date of return.

*Warranty is in effect for two-years from the original purchase date. It does not cover negligent damage or abuse inflicted on the frame and lenses, including that caused by excessive heat, normal wear and tear and non-warranty breakage. Some restrictions apply. Full warranty information available at the FYidoctors location where you purchased your product (or nearest to you). Should you have any questions or concerns,  please contact the FYidoctors clinic where you purchased your eyewear (or nearest to you) and they will be happy to assist you